Free express worldwide shipping. Subscribe to discover

At Irene Hussein, we take immense pride in the quality and craftsmanship of our jewelry. Furthermore, we are dedicated to providing our valued customers with exquisite pieces that are not only visually stunning but also built to stand the test of time. In order to demonstrate our confidence in our products, we offer a comprehensive 2-year guarantee on all our jewelry items.

Our jewelry guarantee symbolizes our unwavering commitment to using premium materials and showcasing the skills of our talented artisans. Additionally, each piece is meticulously designed and created with the utmost care, employing only the finest materials. Moreover, we firmly believe in the lasting value and durability of our jewelry. Lastly, we stand firmly behind every item we sell.

guarantee cover

What does our 2-year jewelry guarantee cover? Firstly, it ensures that your Irene Hussein jewelry is free from defects in materials and workmanship for a period of two years from the date of purchase. Additionally, should you encounter any issues related to craftsmanship or materials within this timeframe, we will gladly repair or replace the item at no additional cost. However, it is important to note that our guarantee does not cover damage resulting from accidents, improper handling, or normal wear and tear.

We understand that your Irene Hussein jewelry holds deep sentimental value, and is representing cherished moments in your life. With our 2-year guarantee, we aim to provide you with peace of mind, reaffirming our commitment to exceptional quality and customer satisfaction.

Thank you for choosing us for your jewelry needs. We eagerly look forward to serving you, and ensuring that your Irene Hussein jewelry continues to bring joy and elegance into your life for many years to come.

At Irene Hussein, we strive to make implementing our 2-year jewelry guarantee a seamless and hassle-free process for our valued customers. Here's a step-by-step guide on how to make use of our guarantee:

Step 1

If you happen to encounter any issues with your Irene Hussein jewelry within the 2-year guarantee period, the first and foremost step is to promptly get in touch with our highly responsive and dedicated customer support team. For this purpose, you can conveniently reach out to us through email, phone, or our user-friendly online contact form.

Step 2

Provide Purchase Details To assist you promptly, our customer support team will require some information about your purchase. Please have the following details ready when contacting us:

  • Order number or proof of purchase
  • Description of the issue you are experiencing with the jewelry item
Step 3

Assessment and Guidance: Upon receiving your request, our knowledgeable professionals will promptly commence assessing the information provided. Furthermore, to gain a comprehensive understanding of the issue at hand, we may kindly request additional details or photographs. By doing so, we aim to better comprehend the nature of the concern. Subsequently, based on the thorough assessment conducted, we will expertly guide you through the appropriate next steps. Rest assured, our guidance will be tailored to address your specific needs and ensure a satisfactory resolution.

Step 4

Return or Repair: Depending on the nature of the issue, we will determine whether the item needs to be returned for repair or if a replacement is required. Consequently, our team will provide you with clear instructions on how to proceed. If a return is necessary, we will guide you through the return shipping process and provide a return label if applicable.

Step 5

Repair or Replacement Upon receiving the item, our skilled craftsmen will carefully inspect and repair the jewelry to restore it to its original condition. If a replacement is required due to irreparable damage, we will ensure that a new, equivalent item is provided.

Step 6

Return Shipping (if applicable) If you had to send the item for repair or replacement, we will cover the shipping costs for returning the jewelry to you. We will provide you with a tracking number so you can monitor the progress of the shipment.

Step 7

Enjoy Your Restored Jewelry Once your jewelry is repaired or replaced, we will notify you and arrange for its safe delivery to your designated address. You can then continue to cherish and enjoy your exquisite Irene Hussein jewelry for years to come.